Certificate in OH Case Management

Programme

Day One

Tuesday 22 November 2022

8.55 Registration

9.00 Welcome & background
Dr Nerys Williams

9.15 Introduction to case management in OH
Dr Nerys Williams

• What do we mean by OH case management?
• Case management and its role in OH
  • Why is it important?
  • Focusing on outcomes
  • Joined up OH: from absence to recovery (and beyond)
• Developing a structured approach – the five steps:
  • Phase 1: Case assessment
  • Phase 2: Planning – timing and role assignment
  • Phase 3 : Implementation
  • Phase 4: Monitoring progress, evaluation and report
  • Phase 5: Maintenance – beyond the return to work; breaking the absence cycle; triggers/pointers for managers
• Other models of case management
• Taking the lead – the OH role as case management coordinator

10.00 The biopsychosocial model – using the ‘psychosocial flags framework’ in OH
Prof Kim Burton

• The relationship between health and work
• Epidemiological perspectives and work-relevance
• The biopsychosocial model – obstacles to recovery and participation
• The ‘flags’ explained
  • Red flags
  • Yellow flags
  • Blue and black flags
• Timing and stepped care
• Work ability
• Myths and words
• Principles v process

11.45 Using evidence-based approaches – Part 1
Prof Kim Burton

• Evidence-based approaches to common health problems – an introduction:
  • Effective healthcare
    • Guidelines – musculoskeletal – mental health
    • Work-focused healthcare
  • Effective workplace strategies
    • Health <-> Work Toolbox
    • Line managers
    • Accommodation

12.15 Lunch

13.10 Using evidence based approaches – Part 2

• Putting the flags into practice
• Return to work plans – development and taking action
• Stay at work – presenteeism or opportunity?
• Some ergonomics
• Making the fit note work
• Using information and advice

14.20 Tea

14.35 Legal framework – disability and long-term absence
Professor Diana Kloss

• Equality Act 2010
  • Disability and fitness for work
  • Knowledge of disability
  • Disclosure, consent and confidentiality
  • Reasonable adjustments
  • Disability, health and safety
  • Fitness to drive
• Absence
  • Unfair dismissal explained
  • Dismissal on health/capability grounds
  • Medical evidence and consent
• Ill-health retirement
• Fitness to work/fitness to attend disciplinary hearings

16.05 Legal and practice Q&A
Professor Diana Kloss & Dr Nerys Williams

16.30 Close of day

 

Day Two

Wednesday 23 November 2022

8.55 Registration

9.00 Introduction

9.10 Case conferences
Dr Nerys Williams

• Role of case conferences
• Organising a case conference
  • Who should attend?
  • Should the employee attend? Pros and cons
  • Preparation
  • Face to face and audio/video links

9.40 Making the case (for case management)
Dr Nerys Williams

• Getting case management on the agenda in your organisation
• Changing views of OH
• Case management standards – relevance to OH

10.10 Managing difficult cases in practice (part one)
Speaker TBC

• Practical considerations for the OH Practitioner
• Case management examples, to include the following issues:
  • Multidisciplinary working
  • The infection of individual beliefs and workplace culture
  • Identifying the barriers to a successful outcome
  • Conflict between the employee and manager

11.30 Managing difficult cases in practice (part two)
Speaker TBC

• A group work exercise putting the flags into practice

12.25 Lunch

13.20 Case management in practice at Rolls-Royce
Dr Deidre Phelan

• Successful case management
• Costs and benefits of interventions
• Organising services – who does what?
• Liaising with GPs, other primary care services, managers and others
• Managing numerous cases simultaneously
• Tips for success

14.55 Managing long-term conditions and progressive illness
Dr Ira Madan

• Using case management principles to support a worker with a long-term health condition
• Multiple and complex conditions
• Chronic fatigue syndrome
• Long covid in the workplace

16.30 Course assignment

16.45 Close of day

 

Day Three

Thursday 24 November 2022

8.55 Registration

9.00 Introduction

9.10 Making sense of back pain using a biopsychosocial approach

David Rogers

• Knowledge of the role that BPS factors play in preventing recovery from back pain and what you can do to change this
• Develop a range of strategies to successfully treat psychological factors to promote recovery
• Techniques to help employees move without fear
• Access to a flare-up plan for use when employees’ back pain becomes overwhelming
• Guidance on how to help line managers to manage employees’ back pain
• An understanding of how your daily clinical work and outcomes can be enhanced by addressing psychological obstacles to recovery

11.00 Achieving better outcomes through motivational interviewing & communication

Alan Dovey

• Effective communication skills
• Managing expectations
• Managing obstacles to enhance change
• Practical exercises

12.35 Lunch

13.30 Mental health case management
Alan Dovey

Interactive case studies exploring:

• The nature and treatment of common mental disorders in working population
• Interaction of occupational health, primary care and specialist input
• Disclosure, confidentiality, consent
• Sickness absence and management
• Non-medical interventions
• Management of chronic disorders (severe mental illness)

15.20 Effective case management reports
Dr Nerys Williams

• Purpose of the OH case management report
• Writing an effective report
• Do’s and don’ts

16.10 Final questions

16.15 Close of course