Refunds (less an admin fee) are only available as follows:
One – two day events: For cancellations received in writing 14 days before the event, we will provide a refund, less a 25% administration fee.
Three – five day courses: For cancellations received in writing 28 days or more before the course commences, we will provide a refund, less a 10% administration fee.
If the cancellation is received after the times specified above, NO refund will be made, but we will accept an alternative delegate from your organisation. Refunds are not available to delegates who fail to attend after confirming a booking. Full cancellation policies for each event are listed on the PDF programmes for each event which can be found on our website.
Disclaimer: The programmes are correct at time of going to press. In unavoidable circumstances, we reserve the right to change or cancel an event. If we do need to cancel an event, our liability is limited to a refund of fees.