Day One

Tuesday 28 June 2022

8.55 Registration

9.00 Welcome & background
Dr Nerys Williams

9.15 Introduction to case management in OH
Dr Nerys Williams

  • What do we mean by OH case management?
  • Case management and its role in OH
    • Why is it important?
    • Focusing on outcomes
    • Joined up OH: from absence to recovery (and beyond)
  • Developing a structured approach – the five steps:
    • Phase 1: Case assessment
    • Phase 2: Planning – timing and role assignment
    • Phase 3 : Implementation
    • Phase 4: Monitoring progress, evaluation and report
    • Phase 5: Maintenance – beyond the return to work; breaking the absence cycle; triggers/pointers for managers
  • Other models of case management
  • Taking the lead – the OH role as case management coordinator

10.00 The biopsychosocial model – the ‘psychosocial flags’ and OH
Prof Kim Burton

  • The relationship between health and work
  • Epidemiological perspectives and work-relevance
  • The biopsychosocial model – obstacles to recovery and participation
  • The ‘flags’ explained
    • Red flags
    • Yellow flags
    • Blue and black flags
  • Timing and stepped care
  • Work ability
  • Myths and words
  • Principles v process

11.45 Using evidence-based approaches
Prof Kim Burton

  • Evidence-based approaches to common health problems – an introduction:
    • Effective healthcare
      • Guidelines – musculoskeletal – mental health
      • Work-focused healthcare
    • Effective workplace strategies
      • Health <-> Work Toolbox
      • Line managers
      • Accommodation
  • Putting the flags into practice
  • Return to work plans – development and taking action
  • Stay at work – presenteeism or opportunity?
  • Some ergonomics
  • Making the fit note work
  • Using information and advice

12.15 Lunch
Break for lunch from 12.15-13.10

14.35 Managing long-term conditions and progressive illness
Dr Ira Madan

  • Using case management principles to support a worker with a long-term health condition
  • Multiple and complex conditions
  • Chronic fatigue syndrome

16.10 Course assignment

16.30 Close of day


Day Two

8.55 Registration

9.00 Introduction

9.10 Case conferences
Dr Nerys Williams

  • Role of case conferences
  • Organising a case conference
    • Who should attend?
    • Should the employee attend? Pros and cons
    • Preparation
    • Face to face and audio/video links

9.40 Making the case (for case management)
Dr Nerys Williams

  • Getting case management on the agenda in your organisation
  • Changing views of OH
  • Case management standards – relevance to OH

10.10 Managing difficult cases in practice (part one)
Dr Paul McGovern

  • Practical considerations for the OH Practitioner
  • Case management examples, to include the following issues:
    • Multidisciplinary working
    • The infection of individual beliefs and workplace culture
    • Identifying the barriers to a successful outcome
    • Conflict between the employee and manager

11.30 Managing difficult cases in practice (part two)
Dr Paul McGovern

  • A group work exercise putting the flags into practice

12.25 Lunch

13.20 Back pain treatment – a CBT approach
David Rogers

  • Psychological factors preventing recovery – what can you change?
  • Understanding common errors clinicians make when treating back pain
  • How to help employees move without fear
  • Getting the best out of medication for back pain
  • Applying a flare-up plan when back pain becomes overwhelming
  • How to help line managers to understand and manage employees back pain

15.05 Achieving better outcomes through motivational interviewing & communication

Alan Dovey

  • Effective communication skills
  • Managing expectations
  • Managing obstacles to enhance change
  • Practical exercises

16.40 Final questions

16.45 Close of day


Day Three

8.55 Registration

9.00 Introduction

9.10 Legal framework – disability and long-term absence
Professor Diana Kloss

  • Equality Act 2020
    • Disability and fitness for work
    • Knowledge of disability
    • Disclosure, consent and confidentiality
    • Reasonable adjustments
    • Disability, health and safety
    • Fitness to drive
  • Absence
    • Unfair dismissal explained
    • Dismissal on health/capability grounds
    • Medical evidence and consent
  • Ill-health retirement
  • Fitness to work/fitness to attend disciplinary hearings

10.40 Legal and practice Q&A
Professor Diana Kloss & Dr Nerys Williams

11.25 Effective case management reports
Dr Nerys Williams

  • Purpose of the OH case management report
  • Writing an effective report
  • Do’s and don’ts

12.15 Lunch

13.10 Case management in practice at Rolls-Royce
Dr Deidre Phelan

  • Successful case management
  • Costs and benefits of interventions
  • Organising services – who does what?
  • Liaising with GPs, other primary care services, managers and others
  • Managing numerous cases simultaneously
  • Tips for success

14.45 Mental health case management
Alan Dovey

Interactive case studies exploring:

  • The nature and treatment of common mental disorders in working population
  • Interaction of occupational health, primary care and specialist input
  • Disclosure, confidentiality, consent
  • Sickness absence and management
  • Non-medical interventions
  • Management of chronic disorders (severe mental illness)

16.30 Close of course


Benefits of attending

How will gaining this qualification benefit you and your organisation?

You will gain:

  • A comprehensive understanding of the importance of the role that OH can play as case management coordinator
  • A detailed knowledge of the biopsychosocial model and how it can be used to identify obstacles to job retention or return-to-work
  • A structured approach to case management, from drawing up return-to-work and job-retention plans, to putting these into practice and evaluating their success
  • In-depth comprehension of the theory and practical skills required to manage complex cases, from chronic conditions to mental health
  • Guidance on legal obligations

This course will equip you with the theory and practice to improve your case management skills – helping your organisation to reduce the burden of long-term absence by improving return-to-work and job retention outcomes.

Who is the course designed for?

The course is designed for occupational physicians, occupational health nurses, case managers and people working in OH-related disciplines whose roles encompass case management.

Continuing professional development (CPD)

Self-certification schemes: 18 hours for attending the course. Additional CPD can be gained from undertaking the course assignment.

Assignment and certification

In order to qualify for the Certificate in OH Case Management, delegates must attend at least 80% of the course. Following the course, students will undertake an assignment demonstrating their understanding of the theory and skills taught in the course. Students who successfully complete the assignment will be awarded The At Work Partnership’s Certificate in OH Case Management.


About Brunel University London

This qualification is run by The At Work Partnership with the support of Brunel University London.

Brunel University London’s College of Health, Medicine and Life Sciences runs the NMC accredited Specialist Community Public Health Nursing (SCPHN) for entry on Part 3 of the NMC register for three pathways namely OH, Health Visiting and School Nursing. Part 3 registration is sought by many OH employers. The College prides itself in delivering high quality professional and public health education in line with the University’s mission “to bring benefit to society through excellence in education, research and knowledge transfer”.

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