Legal News

The Supreme Court has held that a bus company failed to make sufficient reasonable adjustments when a non-wheelchair user refused to vacate the wheelchair space on a bus.

This was a case on the reasonable adjustment duty for service providers, rather than employers.

In Paulley v First Group, the Supreme Court held the bus company’s policy that drivers request a passenger to vacate the space if it was required by a wheelchair user, but do nothing more if they refused, was insufficient.

More: Provision of services, and public functions.